Refund policy

REFUND POLICY

We do not accept physical returns. Because our products are food and dietary supplements, we're unable to accept items back once they've shipped — whether unopened, opened, or partially consumed. Instead, you may be eligible for a refund within 7 days of receiving your order if there's an issue with your item, as described below.

To be eligible for a refund, you must contact us within 7 days of the delivery date shown on your shipping confirmation, and provide your order number along with photo or video evidence of the issue (such as damage, defect, or an incorrect item).

To request a refund, contact us at info@celonutrition.com. Please do not send items back to us unless we specifically ask you to — unsolicited returns will not be accepted or refunded.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-eligible items

Because our products are food and dietary supplements, refunds are only available for items that arrive damaged, defective, or incorrect. We are unable to offer refunds for reasons of personal preference, including dissatisfaction with taste, texture, or effectiveness, ordering the wrong flavor, or a change of mind after purchase. We also do not offer refunds on sale items or gift cards.

Exchanges

Because we do not accept physical returns, we're unable to offer direct exchanges. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll evaluate a replacement or refund on a case-by-case basis.

European Union 14-day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without justification. To request a cancellation, contact us at info@celonutrition.com within 14 days of receiving your order. As with all refund requests, because our products are food and dietary supplements, we are unable to accept physical returns; refunds under this section will be processed once your request is reviewed and approved.

Refunds

We will notify you once we've reviewed your refund request and let you know if it was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@celonutrition.com.